Senior Product Designer

Alan Mills

I design for the full range of how people think,
and not just the median user.

2×

activation rate

62%

increase in conversions

6 mo

dev costs saved

About Me

Effective design, developed from a diverse perspective.

I'm AuDHD — late-diagnosed, like a lot of us. For most of my life I just knew I experienced things differently. Studying psychoacoustics at the University of Miami gave me the framework: perception isn't uniform. Two people in the same room hear different things. That idea never left me.

I spent years struggling with software that assumed everyone thought the same way — forms that punished a different cognitive style, interfaces that made you feel like the problem. I got into UX to build the other kind: products where the full range of people who use them feel like they were actually considered.

Seven years across ed-tech, enterprise SaaS, and workforce technology, from first research session to shipped product. I specialize in behavioral design, gamification, and systems thinking — bringing structure to ambiguous problems and measurable outcomes to the work.

Let's figure out the best solutions together.

Practice

Inclusive Design
UX Research
Behavioral Design & Gamification

Craft

Design Systems
Interaction Design
Accessibility (WCAG AA)

Tools

Figma
React / Front-end fluency

Case Studies

Selected Work

2×activation rate

35%faster purchase flow

6 mosdev costs saved

Doubled Activation Rates by Reducing Friction in Signup and Purchase Flows

Prospective customers were spending up to 40 minutes trying to make a purchase. By redesigning the purchase experience and building a case for UXR with skeptical stakeholders, activation rates more than doubled — from 4.5% to over 10% — with time-to-completion dropping by 35%.

ConversionUX ResearchGrowth

Augmenting Value Proposition with CertXP — 62% Increase in Conversions

Users tolerated too much friction before reaching value in an on-demand training platform. I led the design of CertXP — a gamified certification exam prep tool — that reduced friction to value, drove a 62% increase in conversions, and surfaced unexpected insights about how users adopt learning products.

GamificationBehavioral DesignProduct Design

Enhancing Group Admin Experience to Support B2B Retention

Enterprise clients struggled to manage group licenses without calling support. A responsive, OOUX-driven redesign reduced support volume and improved retention among high-revenue B2B accounts.

B2BEnterprise UXOOUX

Achieving User Adoption by Reducing Navigation Friction in HMX

Hiring managers struggled to navigate a highly customizable enterprise environment with inconsistent terminology and poor mobile support. A unified navigation structure, mobile-first redesign, and targeted usability enhancements reduced friction to value and drove measurable gains in user adoption.

IA & NavigationAdoptionMobile-First

Onboarding for Habit — Applying Behavioral Science to Reduce Churn and Grow Subscription Lifespan

Students on monthly subscriptions were canceling before finding value — offboarding surveys kept surfacing the same theme: they couldn't make time. I brought a behavioral design sprint to leadership to open up a conversation about designing toward outcomes over outputs, and shipped a calendar-based onboarding intervention that increased average subscription lifespan by 40% and reduced offboarding volume by 8.5% in its first 30 days.

Behavioral DesignRetentionOnboarding

Recommendations

What colleagues say

Alan is by far the best UX designer I have ever worked with throughout my career. He has the best combination of aesthetic design sensibilities backed up with scientific approaches to improve user experience. While I worked with Alan I saw improved metrics on every part of the application Alan was involved in making changes.
David Fekke
Application Architect
Same team · October 2025
What I most appreciate about Alan is his dedication to being an advocate for all users — spending time to do research for groups that are not always considered in Design is an important part of the job, and Alan takes that responsibility seriously. His mastery of Figma makes a huge impact for the organizations he's performed at, and he provides valuable insight into user group needs.
Max Vecchitto
Product Designer · Senior UX Strategy
Colleague · March 2023
Alan's support and input throughout our engagement provided great insight as we refined product requirements. He invited us to help evolve the company's design system as we found opportunities for new patterns, and kept the team focused on ensuring designs were accessible and met user needs across the board.
Rafael J. Hernandez
Product Design Leader
Cross-company · March 2023
Incredibly talented designer. Listens to the business and is a great collaborator with dev and product. Thoughtful about the user and passionate about creating something delightful regardless of your abilities.
Judy Bumgarner
Senior Leader
Senior colleague · December 2022
Alan Mills is a thorough, proactive, enthusiastic UX designer. The thorough prototypes that he iteratively delivers have helped our product's quality increase — including in accessibility and screen responsiveness — and our team's productivity increase.
Ellen Munson
Product Manager II
Same team · December 2022
Alan brings extensive technical knowledge when it comes to the latest tools and methodologies in UI/UX. His intuitive nature allows him to come up with creative designs that satisfy business requirements while providing end users with seamless, easy experiences — and he ensures designs adhere to the latest WCAG guidelines.
Abdel Aziz Akkoub
QA Technical Manager
Colleague · March 2023